To operate your online services in the EU in compliance with the law – even without your own establishment
The Digital Services Act (DSA) – Regulation (EU) 2022/2065 – establishes a uniform legal framework for online intermediary services in the EU. The aim is to create a safer, more transparent online environment and a level playing field for platforms, providers and users.
In particular, it covers ‘intermediary services’, such as:
- ‘Mere conduit’ services (pure transmission, e.g. internet access providers),
- Caching services (temporary storage),
- Hosting services, including
- web and cloud hosting,
- online platforms such as marketplaces, app stores, app platforms, social media services or sharing platforms,
- online search engines.
For companies not established in the EU that offer such services in the EU and therefore fall within the scope of the DSA, the following also applies:
- The company is not established in the EU,
- but offers online intermediary services to users in the EU, and
- falls within the material scope of the DSA with these services.
In such cases, pursuant to Article 13 of the DSA, such providers must appoint a legal representative in an EU Member State where the service is offered. This representative acts as the official point of contact for national authorities, the European Commission and the European Board for Digital Services, and assists in the enforcement of obligations under the DSA.
Our role as your external EU representative under the DSA
Our specialists in information security, platform regulation and digital compliance will act as your external EU representative under the DSA. We ensure that requirements and enquiries from the EU are coordinated, processed in a timely manner and in your best interests.
Among other things, we offer you:
- Acting as the official point of contact in the EU for competent authorities, Digital Services Coordinators, the European Commission and the European Board for Digital Services through our subsidiary Swiss Infosec (Deutschland) GmbH, based in Berlin, Germany.
- Receipt, coordination and forwarding of official orders, requests for information and other communications under the DSA, e.g.
- orders to remove or block illegal content (Art. 9 DSA),
- Orders to provide information (Art. 10 DSA).
- Support with the organisation and adherence to deadlines in connection with regulatory proceedings and audits.
- Pragmatic recommendations for action regarding the implementation of key DSA obligations, such as
- information obligations towards users and authorities (Art. 11–15 DSA),
- notice-and-action mechanisms and handling reports of illegal content (Art. 16–18 DSA),
- additional obligations for online platforms and, where relevant, very large online platforms (VLOPs) or very large search engines (VLOSE).
- Support in aligning the DSA with existing compliance frameworks (e.g. GDPR, e-commerce rules, NIS-2, ISO 27001).
- A reliable point of contact who understands your business model, platform architecture and risk profile, and translates regulatory requirements into clear, actionable measures.
This allows you to maintain your focus on your product and platform business in the EU market. We take care of the operational implementation of the representative role and professional communication with the authorities.
Why choose Swiss Infosec as your DSA representative in the EU?
- Combined expertise in platform regulation, data protection and information security, with a particular focus on European digital laws such as the DSA, GDPR, NIS-2 and the Data Act.
- Practical, risk-based advice rather than purely formal checklist compliance.
- In-depth understanding of online platforms, marketplaces, app stores, social media services, cloud and hosting providers, which are typically covered by the DSA.
- Structured process models for implementing DSA obligations within governance, product and support processes (e.g. reporting channels, takedown procedures, transparency reports).
- Clear responsibilities and streamlined processes – from initial assessment through ongoing representative functions to support during review and enforcement proceedings.
Our goal: to design DSA compliance in such a way that you are legally compliant without hindering your growth in the EU online market.
Next steps
Contact us for a no-obligation initial consultation. Together, we will clarify:
- Whether and in what capacity your company falls within the scope of the DSA (e.g. as a hosting provider, online platform, marketplace, social media service or search engine), and
- how we can efficiently integrate the role of the EU DSA representative into your existing governance, legal, product and support processes.
Let us take care of the role of the EU representative under the Digital Services Act, so that you can offer your online services in the EU market securely, transparently and in compliance with the law.